ARE YOU HAVING TROUBLE DEALING WITH THE PUBLIC? DO PEOPLE COME TO YOU WITH OUTRAGEOUS DEMANDS THAT MAKE YOU WANT TO PUNCH THEM IN THE FACE PSSSH THE SECRET ON HOW TO HANDLE ANNOYING CUSTOMERS IS OUT EVERYONE LETS CELEBRATE.
When l created this blog it was a platform l wanted to use to promote librarianship to the world. My aim was to make everyone desire to be a librarian. But l realised that before that l must at least help my colleagues on how to deal with troublesome customers. The hardest thing about librarianship or any job for that matter are the people you meet when conducting your duties CLIENTS.
who are so great they make me love my job even more. Recently l was talking to this old man who has lived a very interesting and old life and we had a good time comparing the times that have passed to this modern era. Clients who are this great are like salaries they drop by once in a while and stay for a very short time.
However the majority of the client are self entitled pompous overlords who think there are better than everyone. I am talking about those who make their every mistake your fault. Those who when they bring the books in late never fail to find someone to blame. If you are one of those people shame on you to cause an unfortunate employee negative stress (distress). If you get into building and see everyone start trying to find anything to seem busy than to assist you know you are trouble. And trouble in a bad way not in a way that makes you cool like the rebels.
The best thing l have learnt on how to deal with annoying clients is to say as few words as possible. This gives them very little room to misinterpret you and a lot of rope for them to hang themselves. Do not introduce any new information that might give them fresh ground to continue annoying you. Again l repeat say VERY FEW WORDS.
If they do not get the picture another thing that works is to say the message as if you are relaying it from someone of authority. Use the highest possible post. This achieves two things they follow everything you say and as an added bonus makes them feel good about themselves which causes them to be less annoying. his way you have manged to kill two birds with one stone. You seem like a very dedicated employee and also at the same time get very good reviews from the client.
The golden rule is to never say anything you are not 200% sure of. That is just asking for trouble.